We're here to help you
Run into an issue or have a question? Fill out the form below and our team will get back to you within 1–2 business days.
Email Support
support@flowpic.aiResponse Time
1–2 business days
Documentation
Browse docs →Based In
Shenzhen, Guangdong, China
Send us a message
Frequently asked
How long does it take to get a response?
Our support team typically replies within 1–2 business days. For urgent billing issues, mention it in your message and we will prioritize.
How do credits work?
Credits are consumed per generation. The exact cost is shown before you generate.
Can I get a refund for unused credits?
Eligible first-time purchases may qualify for a refund within the window defined in our refund policy.
My generation failed — was I charged?
Credits are reserved when a task starts. Credits for failed or canceled tasks return automatically after settlement is confirmed.
How do I cancel my subscription?
Cancel anytime from your account billing settings. Access continues to the end of the billing period.
Information you submit is used solely to respond to your request and is never sold or shared with third parties. GDPR compliant.
FlowPic.ai is intended for legal commercial visual content only. Generating prohibited or infringing content is not allowed. Accounts that violate the policy may be suspended.